Terms of service

Yes. For the Shopify Policies screen you've shown me, I'd complete five sections and leave Legal notice alone for now.

I've also tightened the wording so we protect Pier & Coping as much as reasonably possible without claiming that every made-to-order standard product automatically loses its statutory cancellation rights. Government guidance specifically distinguishes genuinely bespoke goods from products assembled/manufactured after an order from a standard range. GOV.UK

You can paste the following directly into Shopify.

1. Return and Refund Policy

Returns & Refund Policy

At Pier & Coping, many of our cast stone products are manufactured to order. We also manufacture bespoke products to customers' individual dimensions, specifications and requirements.

Bespoke and Custom-Made Products

Products manufactured to measurements, dimensions, specifications or other requirements supplied or approved by the customer are bespoke products.

Please check all measurements, dimensions, profiles, colours, quantities and specifications carefully before confirming a bespoke order.

Where a product has been made to your individual specifications or is clearly personalised, statutory change-of-mind cancellation rights may not apply.

Once manufacture of a bespoke order has commenced, we may therefore be unable to accept a cancellation, alteration or return unless the goods are faulty, damaged, incorrectly supplied or otherwise do not conform to the contract.

Standard Products

Products ordered entirely from our standard range of sizes, colours and specifications may be subject to statutory cancellation rights applicable to online purchases.

If you wish to cancel or return an eligible standard product, please contact us as soon as possible.

Where a statutory cancellation right applies, customers will normally have 14 days following receipt of the goods to notify us that they wish to cancel and a further 14 days to return the goods.

Due to the considerable size and weight of cast stone products, please contact us before arranging a return.

Where permitted by law, the customer is responsible for the direct cost of returning non-faulty goods.

Order Changes and Cancellations

Please contact us immediately if you wish to amend or cancel an order.

Because our products are manufactured to order, production may begin shortly after an order is confirmed.

Where manufacture has not commenced, we will make reasonable efforts to accommodate requested changes or cancellations.

For bespoke or customised goods, once manufacture has commenced we may be unable to accept cancellation or alteration.

Damaged, Faulty or Incorrect Goods

Please inspect your order as soon as reasonably possible following delivery.

If products arrive damaged, faulty, incorrectly supplied or materially different from what you ordered, please contact us promptly with:

your order number;
details of the problem; and
photographs showing the product, packaging and any damage where appropriate.

Where applicable, we will provide the remedy required by UK consumer law, which may include repair, replacement, price reduction or refund.

Nothing in this policy limits your statutory rights in relation to faulty, damaged, misdescribed or incorrectly supplied goods.

Cast Stone Colour and Appearance

Cast stone is a manufactured mineral product. Natural and manufacturing variations in colour, shade, tone, texture and surface appearance can occur between individual pieces and between different production batches.

Photographs displayed on our website may also appear differently depending upon lighting, photography and the screen or device being used.

Colour samples and website images should therefore be regarded as a guide rather than a guarantee of an exact colour match.

Reasonable variations inherent in cast stone do not necessarily constitute a defect.

Customer Measurements

Where a customer provides dimensions, measurements or specifications for a bespoke product, it is the customer's responsibility to ensure that those details are accurate.

We cannot accept responsibility where a product has been manufactured correctly according to measurements or specifications supplied or approved by the customer but those measurements subsequently prove unsuitable.

This does not affect your rights where we have manufactured or supplied the goods incorrectly.

Statutory Rights

Nothing in this Returns & Refund Policy is intended to exclude, restrict or limit any statutory consumer rights that cannot lawfully be excluded.

UK law requires goods to be as described, of satisfactory quality and fit for purpose where applicable, so that final section is important. GOV.UK

2. Terms of Service

Terms of Service

These Terms of Service apply to purchases made through the Pier & Coping website.

By placing an order with us, you agree to these terms.

Products

Pier & Coping supplies cast stone products including pier caps, coping stones, colour samples and associated architectural cast stone products.

Many products are manufactured to order and bespoke sizes and specifications may also be available.

We make reasonable efforts to ensure that product descriptions, dimensions, photographs and other information displayed on our website are accurate.

Cast Stone Characteristics

Cast stone is a manufactured mineral product and variations in colour, shade, texture and surface appearance are an inherent characteristic of the material and manufacturing process.

Website photographs and colour samples are provided as a guide. Screen settings, lighting, photography and manufacturing batches can result in differences in appearance.

Customers requiring a particular appearance are encouraged to order a colour sample before placing a larger order.

Dimensions and Measurements

Customers are responsible for selecting the correct product dimensions for their project.

For bespoke products manufactured using measurements or specifications supplied by the customer, the customer is responsible for ensuring those measurements and specifications are correct.

Please contact us before ordering if you are uncertain about the appropriate product or dimensions.

Orders

An order is subject to acceptance by Pier & Coping.

We reserve the right to contact a customer to clarify an order before manufacture begins where information appears incomplete or inconsistent.

If we are unable to fulfil an order, we will contact the customer and, where appropriate, refund sums paid for goods that cannot be supplied.

Prices

Prices displayed on our website are shown in pounds sterling.

Any applicable taxes and delivery charges will be displayed or communicated as appropriate during the ordering process.

For products requiring individually quoted delivery or bespoke manufacture, additional costs will be communicated before those additional charges are agreed.

Payment

Payment must be made using one of the payment methods offered during checkout or otherwise agreed with us.

Orders may not enter production until required payment has been received.

Manufacture and Lead Times

Most cast stone products are manufactured to order.

Our typical manufacturing lead time is approximately four weeks unless otherwise stated.

Any manufacturing or delivery timeframe given is an estimate unless we expressly agree otherwise.

We will make reasonable efforts to keep customers informed of significant delays.

Bespoke Products

Products manufactured to customer-supplied or customer-approved measurements, dimensions or specifications are bespoke products.

Customers should carefully check all specifications before approving a bespoke order.

Cancellation rights for genuinely bespoke or personalised goods may differ from those applicable to standard products.

Delivery

Delivery arrangements vary depending on the quantity, size and weight of the order and the destination.

Large cast stone orders may require palletised or specialist delivery.

Please see our Shipping Policy for further information.

Returns and Cancellations

Returns, cancellations and refunds are governed by our Returns & Refund Policy and applicable UK consumer law.

Liability

Nothing in these terms excludes or restricts liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, or statutory rights relating to faulty or misdescribed goods.