Shipping policy

3. Shipping Policy

Shipping & Delivery Policy

Most Pier & Coping cast stone products are manufactured to order.

Manufacturing Times

Our typical manufacturing lead time is approximately 4 weeks unless otherwise stated on the product page or agreed with you.

Lead times are estimates and may vary according to product type, order quantity, bespoke requirements and manufacturing workload.

We will make reasonable efforts to advise you if there is a significant change to the anticipated timescale.

Delivery Charges

Due to the size and weight of cast stone products, delivery requirements can vary significantly between orders.

Delivery may therefore be quoted individually according to:

order quantity;
product dimensions and weight;
number of pallets required;
delivery postcode; and
any specialist delivery requirements.

Where a separate delivery quotation is required, this will be communicated to you before the relevant delivery charge is agreed.

Pallet Deliveries

Larger orders may be delivered by pallet or specialist freight carrier.

Customers should ensure that the delivery address has suitable access for the delivery vehicle and should advise us before dispatch of any known access restrictions.

Unless specifically agreed otherwise, customers should not assume that the delivery driver will be able to move heavy cast stone products to their final installation location.

Delivery Inspection

Please inspect your delivery as soon as reasonably possible.

If packaging or products appear damaged, please photograph the delivery, packaging and affected products and contact us promptly.

Incorrect or Damaged Products

If you believe that an item has been damaged in transit or supplied incorrectly, please contact us with your order number and photographs so that we can investigate.

Your statutory rights are unaffected.